Terms of service

General Terms and Conditions (GTC)

1. Scope

Diese allgemeinen , werden Auralens, Anna Rausch, Timmendorfer Strasse 61A, 22147 Hamburg, Deutschland.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

2. Contracting party

The purchase contract is concluded with:

Auralens
Anna RauschAnna Rausch
22147 Hamburg
Email: info@shop-auralens.comTimmendorfer Strasse 61A
22147 HamburgGermany
Email:

3. Formation of the contract

The presentation of products in the online store does not constitute a legally binding offer, but an invitation to place an order.

By clicking the button to submit an order with an obligation to pay, you make a binding offer to purchase the goods in your shopping cart.

After submitting your order, you will receive an automatic order acknowledgement by email.

The purchase contract is concluded when we confirm your order or dispatch the goods to you.

4. Products and product presentation

We strive to present our products as accurately as possible.

Aufgrund von Unterschieden in colours and shades von die Kontakt Linsen in particular may differ from their appearance on your screen.

Furthermore, the actual appearance of coloured contact lenses may vary depending on your natural eye colour, lighting conditions and individual circumstances.

Such colour differences caused by technical or individual factors do not, in themselves, constitute a product defect, provided that the goods delivered correspond to the variant ordered.

5. Prices and payment

All prices shown in the online store are stated in the currency indicated.

Shipping costs may apply in addition. The applicable shipping costs are displayed during checkout before the order is placed.

Für Lieferungen in Switzerland, additional customs duties, import charges, taxes or handling fees may arise. Diese sind nicht Anklagen von Auralens und sind Allgemein Zahlbar von die Empfänger., additional customs duties, import charges, taxes or handling fees may arise. These are not charged by Auralens and are generally payable by the recipient.

The available payment methods are displayed at checkout.

6. Shipping and delivery

We deliver to EU countries (except Bulgarien und Zypern) und Schweiz.

The delivery times shown during checkout are estimated delivery times.

In the exceptional event of a significant delivery delay, we will inform you where possible.

For consumers, the risk of accidental loss of or accidental damage to the goods generally passes only when the goods are handed over to the customer or a recipient designated by them.

7. Right of withdrawal

Verbraucher haben im Allgemeinen 14-day right of withdrawal..

Details zum Rückzugs-, Rückgabe- und Rückerstattungsrecht finden Sie Returns and Withdrawal Politik.

8. Special conditions for contact lenses

Contact lenses are sealed for health protection and hygiene reasons.

Under section 312g(2), no. 3 of the German Civil Code (BGB), the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.

Daher gilt: contact lenses that have been opened, unsealed or whose hygienic protective packaging has been damaged cannot be returned.

This also applies if the contact lenses have not been worn or used after opening.

Statutory rights in respect of defective or incorrectly delivered goods remain unaffected.

9. Statutory rights in respect of defects

Statutory rights in respect of defects apply.

If the goods delivered are damaged, defective or incorrectly delivered, please contact us as soon as possible at:

info@shop-auralens.com

Where possible, please provide your order number and include photos of the product and its packaging.

10. Liability

We accept unlimited liability for damage caused by intent or gross negligence.

We also accept unlimited liability for damage resulting from injury to life, body or health, insofar as it is caused by a culpable breach of duty.

In the event of a slightly negligent breach of essential contractual obligations, our liability is limited to foreseeable damage typical of the contract.

Liability under mandatory statutory provisions, particularly product liability law, remains unaffected.

11. Intellectual property

The content used on our website, particularly texts, images, graphics, logos, designs and other content, may not, insofar as it is legally protected, be reproduced, distributed or used for commercial purposes without our prior consent.

Third-party rights remain unaffected.

12. Customer account

When creating a customer account, you are required to provide complete and accurate information.

You are responsible for keeping your login details confidential and protecting them against unauthorised access.

13. Customer reviews and content

Where customers can publish reviews or other content on our website, such content must not contain unlawful material or infringe third-party rights.

We reserve the right to remove unlawful or clearly impermissible content.

14. External services and Shopify

Our online store is technically operated through Shopify.

Where external service providers or payment providers are used, their terms may apply in addition.

However, the purchase contract for the products we offer is concluded between the customer and Auralens.

15. Data protection

Information about the processing of personal data can be found in our Datenschutzerklärung.

16. Applicable law

Das Gesetz Bundesrepublik Deutschland applies, excluding the United Nations Convention on Contracts for die International Sale von Goods. applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are a consumer and habitually reside in another country, the mandatory consumer protection provisions of that country remain unaffected.

17. Dispute resolution

Where required by law or applicable, we provide information on our website about options for out-of-court dispute resolution.

18. Changes to these General Terms and Conditions

We reserve the right to amend these General Terms and Conditions for future orders where necessary due to legal, technical or business changes.

For contracts already concluded, the version valid at the time of the order generally applies.

19. Contact

If you have any questions about these General Terms and Conditions, you can contact us:

Auralens
Anna Rausch
Timmendorfer Straße 61A
22147 Hamburg22147 Hamburg
VAT identification number: DE461388724 Deutschland
Email: info@shop-auralens.com
VAT identification number: DE461388724

Tamam, tekrar gönderiyorum. Başlık “General Terms and Conditions” olarak görünmeli. Yine Almanca görünürse kopyalama; tarayıcı çevirisini kapatmamız gerekir. Aşağıdaki başlıktan son satıra kadar kopyalayıp sağdaki Englisch alanına yapıştır. ## General Terms and Conditions (GTC) ### 1. Scope These General Terms and Conditions apply to all orders placed by consumers through the online store of **Auralens, Anna Rausch, Timmendorfer Strasse 61A, 22147 Hamburg, Germany**. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. ### 2. Contracting party The purchase contract is concluded with: **Auralens** Anna Rausch Timmendorfer Strasse 61A 22147 Hamburg Germany Email: **info@shop-auralens.com** ### 3. Formation of the contract The presentation of products in the online store does not constitute a legally binding offer, but an invitation to place an order. By clicking the button to submit an order with an obligation to pay, you make a binding offer to purchase the goods in your shopping cart. After submitting your order, you will receive an automatic order acknowledgement by email. The purchase contract is concluded when we confirm your order or dispatch the goods to you. ### 4. Products and product presentation We strive to present our products as accurately as possible. Due to differences in screen settings and devices, the **colours and shades of the contact lenses** in particular may differ from their appearance on your screen. Furthermore, the actual appearance of coloured contact lenses may vary depending on your natural eye colour, lighting conditions and individual circumstances. Such colour differences caused by technical or individual factors do not, in themselves, constitute a product defect, provided that the goods delivered correspond to the variant ordered. ### 5. Prices and payment All prices shown in the online store are stated in the currency indicated. Shipping costs may apply in addition. The applicable shipping costs are displayed during checkout before the order is placed. For deliveries to countries outside the European Union, particularly **Switzerland**, additional customs duties, import charges, taxes or handling fees may arise. These are not charged by Auralens and are generally payable by the recipient. The available payment methods are displayed at checkout. ### 6. Shipping and delivery We deliver to **EU countries (except Bulgaria and Cyprus) and Switzerland**. The delivery times shown during checkout are estimated delivery times. In the exceptional event of a significant delivery delay, we will inform you where possible. For consumers, the risk of accidental loss of or accidental damage to the goods generally passes only when the goods are handed over to the customer or a recipient designated by them. ### 7. Right of withdrawal Consumers generally have a statutory **14-day right of withdrawal**. Details of the right of withdrawal, returns and refunds can be found in our separate **Returns and Withdrawal Policy**. ### 8. Special conditions for contact lenses Contact lenses are sealed for health protection and hygiene reasons. Under section 312g(2), no. 3 of the German Civil Code (BGB), the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery. Therefore, **contact lenses that have been opened, unsealed or whose hygienic protective packaging has been damaged cannot be returned**. This also applies if the contact lenses have not been worn or used after opening. Statutory rights in respect of defective or incorrectly delivered goods remain unaffected. ### 9. Statutory rights in respect of defects Statutory rights in respect of defects apply. If the goods delivered are damaged, defective or incorrectly delivered, please contact us as soon as possible at: **info@shop-auralens.com** Where possible, please provide your order number and include photos of the product and its packaging. ### 10. Liability We accept unlimited liability for damage caused by intent or gross negligence. We also accept unlimited liability for damage resulting from injury to life, body or health, insofar as it is caused by a culpable breach of duty. In the event of a slightly negligent breach of essential contractual obligations, our liability is limited to foreseeable damage typical of the contract. Liability under mandatory statutory provisions, particularly product liability law, remains unaffected. ### 11. Intellectual property The content used on our website, particularly texts, images, graphics, logos, designs and other content, may not, insofar as it is legally protected, be reproduced, distributed or used for commercial purposes without our prior consent. Third-party rights remain unaffected. ### 12. Customer account When creating a customer account, you are required to provide complete and accurate information. You are responsible for keeping your login details confidential and protecting them against unauthorised access. ### 13. Customer reviews and content Where customers can publish reviews or other content on our website, such content must not contain unlawful material or infringe third-party rights. We reserve the right to remove unlawful or clearly impermissible content. ### 14. External services and Shopify Our online store is technically operated through **Shopify**. Where external service providers or payment providers are used, their terms may apply in addition. However, the purchase contract for the products we offer is concluded between the customer and **Auralens**. ### 15. Data protection Information about the processing of personal data can be found in our **Privacy Policy**. ### 16. Applicable law The law of the **Federal Republic of Germany** applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. If you are a consumer and habitually reside in another country, the mandatory consumer protection provisions of that country remain unaffected. ### 17. Dispute resolution Where required by law or applicable, we provide information on our website about options for out-of-court dispute resolution. ### 18. Changes to these General Terms and Conditions We reserve the right to amend these General Terms and Conditions for future orders where necessary due to legal, technical or business changes. For contracts already concluded, the version valid at the time of the order generally applies. ### 19. Contact If you have any questions about these General Terms and Conditions, you can contact us: **Auralens** **Anna Rausch** Timmendorfer Strasse 61A 22147 Hamburg Germany Email: **info@shop-auralens.com** VAT identification number: DE461388724